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STORE POLICY

Customer Care

At Qolray, we are committed to providing our customers with the highest level of service and an exceptional shopping experience. Our dedicated customer support team is always available to assist you with product inquiries, order updates, or delivery tracking.

 

You can easily reach us through the contact form on our website or by emailing us directly at [info@qolray.com]. We pledge to review and respond to all inquiries professionally within 24 to 48 business hours.

Privacy & Safety

Your privacy and data security are of paramount importance to our business. Qolray adheres to strict international standards to ensure your personal information remains fully protected:

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Data Encryption: Our website utilizes industry-standard 256-bit SSL (Secure Sockets Layer) encryption technology to protect all data transmissions and personal information during your visit and checkout.

 

Payment Security: We do not store, log, or have access to your credit/debit card credentials. All financial transactions are processed securely through internationally certified, encrypted third-party payment gateways (such as Stripe and PayPal) directly with your financial institution.

 

Information Usage: Personal data (including your name, shipping address, and email) is strictly used for order fulfillment and essential customer service communications. Your data will never be shared, rented, or sold to third parties.

Wholesale Inquiries

Qolray welcomes strategic partnerships with international retailers, boutique stores, distributors, and corporate clients. If you are interested in becoming an authorized stockist, placing bulk orders, or discussing corporate B2B projects, please submit your inquiry along with your business credentials to [b2b@qolray.com].

Our corporate team will get back to you promptly with our wholesale catalog, pricing structures, and terms of partnership.

Payment Methods

Payment Methods

  • Credit / Debit Cards (Visa, MasterCard, American Express via Secured Gateways)

  • Apple Pay & Google Pay (Express Checkout via Stripe)

  • PAYPAL

  • Bank Wire Transfers / SWIFT (Available for Approved Wholesale & B2B Orders Only)

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