Question 1

Are Qolray products mass-produced or resold?

Accepted Answer

Absolutely not. Every single interactive gadget, smart lighting setup, and hardware piece at Qolray is 100% handcrafted and custom-assembled to order in our own workshop. We do not engage in mass production or reselling; each item is individually built and rigorously engineered for quality.

Question 2

How long will it take to receive my order?

Accepted Answer

Because each product requires unique assembly, software flashing, and testing, specific handling times are listed on each individual product page. Once shipped, transit takes 1-4 business days via Fast-Express shipping, and 4-11 business days via our Free Shipping option, depending on your location.

Question 3

I am based in the United States. Will I have to pay any customs duties?

Accepted Answer

No, you will not. All orders shipped to the United States are sent under DDP (Delivered Duty Paid) terms. This means all import duties, customs clearance fees, and local taxes are fully pre-paid by us. The price you see at checkout is exactly what you pay no surprise invoices at your doorstep.

Question 4

Can I return or cancel a custom-made order?

Accepted Answer

Due to the highly bespoke nature of items created with personalized text, custom logos, or specific technical configurations, we cannot accept returns, refunds, or exchanges for buyer's remorse. Non-personalized, standard catalog items can be returned within 30 days if completely unused and in their original packaging.

Question 5

What happens if my product arrives damaged from transit?

Accepted Answer

We’ve got you covered. We package our delicate hardware with extreme care, but if your item arrives broken or defective, please report it to us within 48 hours of delivery with clear photos or a short video of the damage. Once verified, we will immediately fast-track a brand-new replacement from our workshop at zero cost to you.

Question 6

Can I request a custom product based on my own logo, brand name, or specific design?

Accepted Answer

Absolutely! Bringing custom projects and bespoke ideas to life is what we love to do at Qolray. You can send your logo or custom artwork via email in vector format (.AI, .SVG, .CDR or .PDF). We will thoroughly analyze your concept, optimize it for hardware manufacturing, and share a custom design preview with you.

Question 7

Do I get a design preview before my custom order goes into production?

Accepted Answer

Yes, design transparency is a fundamental rule for us. For all personalized and bespoke orders, we send a digital design blueprint (mock-up) for your formal approval before any cutting, assembly, or soldering begins in the workshop. Production only starts once you are 100% satisfied with the preview.

Question 8

Do you offer custom hardware or installations for commercial spaces?

Accepted Answer

Yes, we design and craft tailored hardware configurations and unique custom pieces for architects, gaming lounges, beauty studios, and corporate workspaces. Whether you need a single statement piece or multiple custom installations for your space, please reach out to us with your project specifications to receive a custom quote and project terms.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions